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Re: [ic] 4.8.3 crashing - no one helps - will have to switch to something with real support
G'Day Peter,
YOu did replace all the 4.8.2 vlink cgi scripts with the one included with
4.8.3??? Sometimes people over look this one...
John Beima
Quoting Level 1 System Administrator <sysadmin-level1@aplushosting.com>:
>
> Hi everyone,
>
> For some time, ever since we installed 4.8.2, we've been having
> problems
> with Interchange crashing. Seems like users did something on the
> admin interface that would cause Interchange to crash. It was related
> to vend.pm.
>
> Today, we installed 4.8.3, seeing that it fixed a problem with that
> module.
> However, just a few minutes ago, it crashed again reporting the
> following
> error:
>
> 66.169.86.239 - - [06/December/2001:10:31:23 -0500] -
> /cgi-bin/shopedu/admin/login CGI mapping error: Undefined catalog:
> /cgi-bin/shopedu at /usr/sbin/interchange/lib/Vend/Server.pm line 182.
>
> The catalog, of course, is there and works ok. A simple restart fixes
> everything
> again:
>
> Killing Interchange server 8431 with TERM.
> CyberCash module found (Version 3.x)
> Low traffic settings.
> "mode" is not defined in %Fcntl::EXPORT_TAGS at
> /usr/sbin/interchange/bin/interchange line 2753
> Calling UI......UI is loaded...
> Interchange V4.8.3
> Configuring catalog shopedu...Using default DBM database...done.
> Configuring catalog shoponline...Using default DBM database...done.
> Configuring catalog test1...Using default DBM database...done.
> Interchange server started in UNIX mode(s) (process id 24130)
>
> Any ideas? We have dozens of users using Interchange and almost
> all of them were able to crash Interchange previously. I was happy
> thinking
> 4.8.3. would be stable...:(
>
> I've talked to others that are having the same problem. They all report
> that
> applying changes on the admin UI in a certain way not yet discovered
> will
> crash the server. This is what our users have reported too.
>
> Any ideas? Theories? We would greatly appreciate them... if not, I'll
> have
> to send Interchange down the drain. We can't afford to provide bad
> applications
> to our clients.
>
> I told the tech people at RedHat ecommerce tech support that if they
> could
> solve it, I would buy a support contract. They say they provide only
> installation
> help, admin help and advice. sheesh.
>
> Peter
>
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>
John Beima
jbeima@palb.com, support@alocalagent.com, and support@alocalchurch.com
P.A.L.B. Systems - Phone: (780)451-1086 - Fax: (780)447-4760
11639-122 Street, Edmonton, Alberta, Canada, T5M 0B6
Affordable Web Pages - Phone: (888)932-9990 - Fax: (256)351-7297
2713B Spring Place SW, Decatur, Alabama, United States, 35603
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