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Re: [ic] 4.8.3 crashing - no one helps - will have to switch to something with real support
Also Peter,
Type your traffic setting to either high or rpc... For 3 catalogs, it should be
on low... The UI would always crash the rpc mode with 4.8.2, I am under the
assumption that this has been fixed with a patch put into 4.8.3...
John Beima
Quoting Level 1 System Administrator <sysadmin-level1@aplushosting.com>:
>
> Hi everyone,
>
> For some time, ever since we installed 4.8.2, we've been having
> problems
> with Interchange crashing. Seems like users did something on the
> admin interface that would cause Interchange to crash. It was related
> to vend.pm.
>
> Today, we installed 4.8.3, seeing that it fixed a problem with that
> module.
> However, just a few minutes ago, it crashed again reporting the
> following
> error:
>
> 66.169.86.239 - - [06/December/2001:10:31:23 -0500] -
> /cgi-bin/shopedu/admin/login CGI mapping error: Undefined catalog:
> /cgi-bin/shopedu at /usr/sbin/interchange/lib/Vend/Server.pm line 182.
>
> The catalog, of course, is there and works ok. A simple restart fixes
> everything
> again:
>
> Killing Interchange server 8431 with TERM.
> CyberCash module found (Version 3.x)
> Low traffic settings.
> "mode" is not defined in %Fcntl::EXPORT_TAGS at
> /usr/sbin/interchange/bin/interchange line 2753
> Calling UI......UI is loaded...
> Interchange V4.8.3
> Configuring catalog shopedu...Using default DBM database...done.
> Configuring catalog shoponline...Using default DBM database...done.
> Configuring catalog test1...Using default DBM database...done.
> Interchange server started in UNIX mode(s) (process id 24130)
>
> Any ideas? We have dozens of users using Interchange and almost
> all of them were able to crash Interchange previously. I was happy
> thinking
> 4.8.3. would be stable...:(
>
> I've talked to others that are having the same problem. They all report
> that
> applying changes on the admin UI in a certain way not yet discovered
> will
> crash the server. This is what our users have reported too.
>
> Any ideas? Theories? We would greatly appreciate them... if not, I'll
> have
> to send Interchange down the drain. We can't afford to provide bad
> applications
> to our clients.
>
> I told the tech people at RedHat ecommerce tech support that if they
> could
> solve it, I would buy a support contract. They say they provide only
> installation
> help, admin help and advice. sheesh.
>
> Peter
>
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>
John Beima
jbeima@palb.com, support@alocalagent.com, and support@alocalchurch.com
P.A.L.B. Systems - Phone: (780)451-1086 - Fax: (780)447-4760
11639-122 Street, Edmonton, Alberta, Canada, T5M 0B6
Affordable Web Pages - Phone: (888)932-9990 - Fax: (256)351-7297
2713B Spring Place SW, Decatur, Alabama, United States, 35603
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