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Re: [mv] Checkout Fails with Earthlink email address
What do your error logs say?
(main error log and catalog error log)
Kyle
At 10:48 PM 2/8/01 , you wrote:
>This is so weird. We are running MV4 and everything has
>been up and running for some time now. All of the sudden,
>whenever someone attempts to place an order with an
>earthlink.net email address, a timeout occurs and and a
>server error is displayed. The order itself goes through
>and is saved, but the email is not sent and the cart is
>not emptied. As you can imagine, some customers go right
>back and place the order a second, third time. (not good)
>
>Any other email address works just fine. Even an invalid
>email address works goes through. But for some reason
>earthlink customers are causing an error. This really has
>me stumped. If the server has a problem sending an email, it
>should just bounce back, right? Any suggestions on where
>to look to correct this problem would be GREATLY appreciated.
>
>thanks!
>Shawn Butler
>
>
>
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