[ic] restarting cart problem

[interchange-users@icdevgroup.org (Arts n Ink)]

My hosting company has upgraded to a newer version of the IC cart.  
Frequently in the past, I would have to have them reset and/or restart 
my cart.  This has now happened again, however, when I restore my files 
to my cpanel, although the correct information appears in my ftp files, 
the admin tool of the IC cart is not showing the proper information.  
The cart is showing the basic foundation store.  I am very frustrated 
because my "store" has now been closed for 2 business days trying to 
have my hosting company "fix" it.  My hosting company keeps mentioning 
another cart, Agora, and is trying to encourage me to use that one.  
However, I have spent a lot of time and energy creating my store in the 
IC cart -- which I love when working properly.  I apologize for my 
sarcasim, but I am interested to know if others experience often the 
cart needing to be reset or restarted by their hosting companies.  
Also, what causes such an event?  Is there a way that I can make this 
cart work myself, and is there a way to get the admin tool to recognize 
my files from my cpanel?

Any help or suggestions would be greatly appreciated.

Terry
artsnink@artsnink.com