Re: [mv] Checkout Fails with Earthlink email address

["Barry Treahy, Jr." <treahy@mmaz.com>]

Kyle, allow me to toss in two cents rather late in the game.  If I caught the
thread correctly, your MV process is hanging until the session is hammered
during the mail notification process of the order, and that it works fine for
everyone but earthlink folks...

I had a similar situations for two different examples; one domain I was
intentionally blocking all e-mail to and from them because of SPAM, so this
created problems with MV.  I suppose that I should setup MV to not allow e-mail
addresses with blocked domains, but that would be a huge maintenance task.
Perhaps with IC, a module could be added to link to the blackhole services?

The second situation was a screw up on my part where DNS was not resolving
correctly.  My sendmail agent had problems because DNS was not caching and
finding the root hints, so it would stall for very long periods of time.  I
only learned of the mistake after bounce messages were reported to postmaster.

Hope that helps...

Barry

"kyle@invisio.com" wrote:

> Unfortunately that doesn't help too much, was hoping there would be
> a little more info there.
>
> #1 Have you actually tried to place an order yourself both with
> an earthlink email address and without an earthlink address?
>
> #2 Or are you saying that customers who use the earthlink isp are
> the ones having a problem ?
>
> If #1 works for you with both email addresses, then this should rule
> out any mail problems (which I can't really see as being the problem)
>
> if #2 is the real problem, then it could be earthlink is using a caching
> proxy in some way that is interfering.
>
> Could you give me the site address (directly to my email address
> kyle@invisio.com)
>
> I'd be glad to take a quick run through to see if I can spot something
> (assuming there is a mail-payment option so I don't have to place
> a "real" order)?
>
> Kyle
>
> At 02:12 AM 2/9/01 , you wrote:
> >Main error log shows
> >>
> >- - - [04/February/2001:15:23:16 -0800] - - hammered PID 25455 running 120
> >seconds
> >
> >Funny that there is a carriage return where the IP should be...
> >
> >Thanks!
> >Shawn Butler
> >
> >
> >On Thu, 08 February 2001, "kyle@invisio.com" wrote:
> >> What do your error logs say?
> >> (main error log and catalog error log)
> >>
> >> Kyle
> >>
> >> At 10:48 PM 2/8/01 , you wrote:
> >> >This is so weird. We are running MV4 and everything has
> >> >been up and running for some time now. All of the sudden,
> >> >whenever someone attempts to place an order with an
> >> >earthlink.net email address, a timeout occurs and and a
> >> >server error is displayed. The order itself goes through
> >> >and is saved, but the email is not sent and the cart is
> >> >not emptied. As you can imagine, some customers go right
> >> >back and place the order a second, third time. (not good)
> >> >
> >> >Any other email address works just fine. Even an invalid
> >> >email address works goes through. But for some reason
> >> >earthlink customers are causing an error. This really has
> >> >me stumped. If the server has a problem sending an email, it
> >> >should just bounce back, right? Any suggestions on where
> >> >to look to correct this problem would be GREATLY appreciated.
> >> >
> >> >thanks!
> >> >Shawn Butler
> >> >
> >> >
> >> >
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--

Barry Treahy, Jr  *  Midwest Microwave  *  Vice President & CIO

E-mail: Treahy@mmaz.com * Phone: 480/314-1320 * FAX: 480/661-7028



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