Re: [mv] Checkout Fails with Earthlink email address

["kyle@invisio.com" <kyle@invisio.com>]

Unfortunately that doesn't help too much, was hoping there would be
a little more info there.

#1 Have you actually tried to place an order yourself both with
an earthlink email address and without an earthlink address?


#2 Or are you saying that customers who use the earthlink isp are
the ones having a problem ?


If #1 works for you with both email addresses, then this should rule
out any mail problems (which I can't really see as being the problem)

if #2 is the real problem, then it could be earthlink is using a caching
proxy in some way that is interfering.

Could you give me the site address (directly to my email address
kyle@invisio.com)

I'd be glad to take a quick run through to see if I can spot something
(assuming there is a mail-payment option so I don't have to place
a "real" order)?

Kyle

At 02:12 AM 2/9/01 , you wrote:
>Main error log shows
>> 
>- - - [04/February/2001:15:23:16 -0800] - - hammered PID 25455 running 120 
>seconds
>
>Funny that there is a carriage return where the IP should be...
>
>Thanks!
>Shawn Butler
>
>
>On Thu, 08 February 2001, "kyle@invisio.com" wrote:
>> What do your error logs say?
>> (main error log and catalog error log)
>> 
>> Kyle
>>
>> At 10:48 PM 2/8/01 , you wrote:
>> >This is so weird. We are running MV4 and everything has
>> >been up and running for some time now. All of the sudden,
>> >whenever someone attempts to place an order with an
>> >earthlink.net email address, a timeout occurs and and a
>> >server error is displayed. The order itself goes through
>> >and is saved, but the email is not sent and the cart is
>> >not emptied. As you can imagine, some customers go right
>> >back and place the order a second, third time. (not good)
>> >
>> >Any other email address works just fine. Even an invalid
>> >email address works goes through. But for some reason 
>> >earthlink customers are causing an error. This really has 
>> >me stumped. If the server has a problem sending an email, it 
>> >should just bounce back, right? Any suggestions on where
>> >to look to correct this problem would be GREATLY appreciated.
>> >
>> >thanks!
>> >Shawn Butler
>> >
>> >
>> >
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>> 
>> 
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>
>
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