[ic] IC Looney - Duplicate / Missing Orders

[interchange-users@interchange.redhat.com (Glenn McCalley)]

Thanks for the reply Mike,

Not running out of disk - over 15GB available on this drive.
Not running out of total memory - 120+MB Inactive, 34MB "free".  Any chance
the server task itself is calling for more memory than allowed per task?
ulimit command returns "unlimited".

System log doesn't show anything out of the ordinary.

I saw a discussion a couple days ago regarding swamping the I/O channels -
disk I/O in this case is only running 20 - 50/sec.

I'll try the RPC / prefork traffic settings.

Thanks again,
Glenn.


----- Original Message -----
From: Mike Heins <mheins@redhat.com>
To: <interchange-users@interchange.redhat.com>
Sent: Friday, February 15, 2002 1:45 PM
Subject: Re: [ic] IC Looney - Duplicate / Missing Orders


> Quoting Glenn McCalley (techlist@bnetmd.net):
> > Help, please!
> >
> > IC V.4.8.2 -- "High" traffic settings.
> > FreeBSD 4.0
> > Perl 5.6.1
> >
> > In this store we get an order about every 5 minutes or so.  Beginning
> > yesterday, for periods of an hour or two, IC will cease completing
orders in
> > checkout.
> >
> > Nothing logged to tracking.asc.
> >
> > usertrack file shows lots lots of activity, but no one actually makes it
> > through checkout.
> >
> > The credit card charges -are- completing, Authorize.net shows the charge
> > completed.  Unfortunately, many orders have 2, 3, 4 duplicate charges
for
> > the order.
> >
> > Nothing usefull in catalog error.log
> >
> > IC error.log shows dozens of "hammered PID" and "Spurious PID" messages,
> > consistent in timing with the problem.  Lack of memory?
>
> Very possibly. You might try prefork/rpc traffic settings.
>
> >
> > "top" numbers show 120MB Inactive memory, 34MB Free.  CPU usage
negligible.
> > IC is the only thing running on this server (well, apache).
> >
>
> Suggest you look at the /var/adm/messages | /var/log/syslog to see what
> is happening with the system. Running out of disk somewhere, maybe?
>
> --
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