[ic] checkout selection fails

[interchange-users@icdevgroup.org (James P. Kinney III)]

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This isn't a javascript issue. It fails of ALL browsers, IE (5, 5.5, 6)
Netscape 4.x-6, Mozilla.....


I backed up the data from the .txt files and removed the IC rpms. I then
removed the directories they were in (except for the images dir in the
www area, to much stuff). Reinstalled 4.8.6, ran makecat, restored the
txt files, removed the products/*.sql and *.gdbm files. Restarted IC,
waited for the DB to restore successfully (it did).=20

Logged in as the test user. Added an item to the cart and watched it
crash when I selected "checkout".=20

I'm stumped.=20

On Sun, 2002-12-22 at 17:32, Giles Hayes wrote:
> I don't know which browser your customer was using but I had similar
> problems accessing the checkout page whilst using Internet Explorer V 6.
>=20
>=20
> It worked fine with Netscape. I think IE 6 had problems were related to
> javascript. Microsoft now supply a service pack for IE6 which seemed to
> cure the problem.=20
>=20
> I hope this helps
>=20
>=20
>=20
> -----Original Message-----
> From: interchange-users-admin@icdevgroup.org
> [mailto:interchange-users-admin@icdevgroup.org] On Behalf Of James P.
> Kinney III
> Sent: 21 December 2002 23:42
> To: Interchange development group
> Subject: [ic] checkout selection fails
>=20
> Interchange 4.8.6. Postgresql 7.2.1=20
>=20
> I have had no problems for a while. Today, an email came in that the
> customer could not access the checkout page. They weren't kidding!
>=20
> The process seems to just hang. Eventually the timeouts happen and
> apache returns an error to the user:=20
>=20
> Internal Server Error
> The server encountered an internal error or misconfiguration and was
> unable to complete your request.
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> apache log says:  Premature end of script headers:
> /var/www/cgi-bin/foundation
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>=20
> ps aux shows:
> postgres  5705  0.0  0.3  8132 1800 pts/1    S    18:09   0:00
> /usr/bin/postmaster
> postgres  5707  0.0  0.3  9124 1780 pts/1    S    18:09   0:00 postgres:
> stats buffer process
> postgres  5709  0.0  0.3  8156 1816 pts/1    S    18:09   0:00 postgres:
> stats collector process
> root      6012  0.0  0.1  1652  548 pts/1    S    18:18   0:00 tail -f
> /var/log/httpd/error_log
> interch   6129  0.0  3.9 25292 20484 ?       S    18:21   0:00
> interchange
> interch   6214  0.0  0.0  1452  388 ?        S    18:26   0:00
> foundation
> interch   6216  0.0  4.1 26376 21548 ?       S    18:26   0:00
> interchange
> postgres  6217  0.0  0.6  8844 3348 pts/1    S    18:26   0:00 postgres:
> interch foundation [local] idle
> root      6238  0.0  0.1  2648  720 pts/0    R    18:30   0:00 ps aux
>=20
> It's the [local] idle part that seems to be the issue. Continued
> interchange access spawns more interchange/foundation pair processes
> with nothing getting sent back to the screen.=20
>=20
> As long as no user is logged in and a visitor is just looking through
> the system, it works fine.=20
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> I had been doing some firewall work adding a VPN to the system. But 80
> and 443 are still open. I can access the admin pages which all use https
> and some other https pages on the same system.
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> The /var/log/interchange/foundation/error.log shows:
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> foundation /cgi-bin/foundation/process.html Attempted database operation
> without table, fields, or key.
> > Table: ''
> > Fields:''
> > Key:   ''
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> So I check out the database foundation for blank tables. I have:
>      Name      | Type  |  Owner
> ---------------+-------+---------
>  affiliate     | table | interch
>  area          | table | interch
>  cat           | table | interch
>  country       | table | interch
>  gift_certs    | table | interch
>  inventory     | table | interch
>  merchandising | table | interch
>  options       | table | interch
>  order_returns | table | interch
>  orderline     | table | interch
>  pricing       | table | interch
>  products      | table | interch
>  state         | table | interch
>  transactions  | table | interch
>  userdb        | table | interch
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> Which matches my test setup. This is the real, online live system!
> Yikes!
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> Where do I go to look for more info?   ?????
--=20
James P. Kinney III   \Changing the mobile computing world/
President and CEO      \          one Linux user         /
Local Net Solutions,LLC \           at a time.          /
770-493-8244             \.___________________________./

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics) <jkinney@localnetsoluti=
ons.com>
Fingerprint =3D 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7=20



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