RE: [ic] errors at checkout with no bold red type

[Scott Trunkhill <trunk@morris.com>]

I had this happen too and tracked it down to the daytime phone number 
being required but if they left it blank there would be an error but 
the daytime phone number text never changed to red. You might want to 
check the fields that you are requiring and make sure they all turn 
red if you leave them blank. You may have to check them one at a time.



>  > From: Tim Watts
>>
>>  Hi All,
>>
>>  I'm using IC 4.6.5 and having an itermittent problem and cannot seem
>to
>>  locate the problem.
>>
>>  Occasionally I receive comments from customers about the checkout
>similar
>>  to:
>>
>>  > There was a message that said the problem with the
>>  > order was in the color red, however nothing was red.
>>
>>  Seems to be related to credit card orders. They always say the entered
>>  correct info several times, and cannot get past the error.
>
>Hi Tim,
>
>Which payment gateway are you using?  If you'd like to see the CC errors
>on your page, place this where the error should be displayed:
>
>
>[data session cybercash_error]
>
>>
>>  Nothing in the error.log
>
>That's correct, this is some sort of processing error that can probably
>be fixed by the user if they entered the wrong expiration, cc, etc..
>
>>  Anyone else having this problem or a solution?
>
>Yes, I've seen it many times before.  When you go to IC 4.8+ (I think
>it's after 4.7) you should use:
>
>[data session payment_error]
>
>Thanks!
>-Ron
>
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-- 
Scott Trunkhill				725 Broad St
Product Research Specialist		Augusta, GA 30901
Morris Communications			(706) 823-3203
trunk@morris.com
http://morris.com



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