Re: [mv] Problems with credit card processing

[Eric Paul <epaul@spellbook.net>]

******    message to minivend-users from Eric Paul <epaul@spellbook.net>     ******

At 02:21 PM 12/20/99 , you wrote:
>1) If a customer calls my client and requests a refund, my client does
>not have the credit card information from the customer.  When an order
>is processed, the report file just mentions that the card is a CyberCash
>Credit Card.  My client needs to know what type of card it is, along
>with the number so he can process refunds.  To my knowledge, CyberCash
>doesn't seem to have any administrative stuff vial SSL that would allow
>my client to find out what the card number and card type were used in
>processing an order

Point your browser at http://cr.cybercash.com and click the red login 
button.  You'll need the username and password you entered when you setup 
the merchant account with cybercash (usually the company's full name with 
no spaces and whatever you defined for a password)  The reports have all 
the info about credit cards, batching, and you can manually process returns 
thru that page.



>2)  How can I set up the report page to display the card type,
>expiration date, and the card number when my client receives an order?
>He's been having problems with cards being double-charged, and he has to
>process refunds within 24 hours.


You can't.  If you're using CyberCash, the credit card info is NEVER stored 
on your minivend server.  It is transmitted to CyberCash and then removed 
from ram without ever being filed anywhere.  (Someone correct me if I'm 
wrong, but this is how I believe it works.)

Eric

---
Eric Paul
SpellBook Systems
http://www.spellbook.net
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