Re: [mv] Random items added to basket at checkout?

[Ryan Hertz <rhertz@gyb.baits.com>]

At 05:19 PM 10/27/1999 , you wrote:
>******    message to minivend-users from "kyle@invisio.com"
<kyle@invisio.com>     ******
>
>Has anyone else ever seen items appear in the
>receipt page when they were not ordered (at least 
>according to the customer)?
>
>I have a customers shop (running mv 3.11) that has
>been up for 6 months and has handled apx 1,000
>orders so far but recently a couple of orders were
>placed and the customers swear they did not order 
>one of the items listed in the basket page, yet
>everything else looked fine?

	Well, I was quick to add a 'Please Double Check Your Order!' at the top of
my checkout page.  If they were not sharp enough to catch something wrong
with their cart, they're probably dumb enough to accidentally add things to
their cart.

>I've dumped the session.db file and looked through
>it and could not find any problems, it looked as though
>the items were added to the basket by the customers!

	When dealing with the general public you will undoubtedly find that most
of your customers are of only average intelligence.  ;-)  However, in the
e-commerce world the rules are the same as the bricks and mortar (there I
said it) world.   The customer is always right.  (But sometimes wrong.)

>
>
>Thanks,
>Kyle Cook (KC)
>
>PS I tried the archives, but it is difficult to pick out a
>keyword or phrase to search for on this one.
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Ryan Hertz                                              tel  800-645-BAIT
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Gary Yamamoto Custom Baits, Inc.            http://www.yamamoto.baits.com