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Re: [mv] 15 orders missing
Russ,
I've lost a few orders before because my report page was faulty. The
users got their receipt, but my report side was corrupt. Luckily, in my
receipt page I've added a [log] command to write the email address to a
file. This was preserved and I was able to contact each customer.
I think I've missed what the actual error was that you received - but
possibly this tip would atleast give you a small crutch in case of emergency.
-Ryan
At 12:15 PM 10/6/1999 , you wrote:
>****** message to minivend-users from "Tech Mail" <tech@khouse.org>
******
>
>Hello,
>
>The tracking.asc and the backend.asc are missing those orders also, and no
>email was sent for them. I did find a trace of the records in the
>transactions.txt file, and an affiliates file which I manually write to when
>an order is put through. I don't have all the order information in either
>of those files, so I still can't complete the orders. From the limited data
>I could find, it looks like there were only about 8 orders made, and some of
>them had duplicate orders. (I think they KNEW it wasn't working, and were
>trying again).
>
>None of the 'standard' minivend tracking methods worked though, not the
>backend.asc, not the tracking.asc, and not the email.
>
>This is a Bad Thing(TM). I'm going to open a new store soon, and on that
>one I'm planning on manually saving the data to backup files, because
>something like this needs to be recoverable!
>
>Russ Mann
>
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Ryan Hertz tel 800-645-BAIT
Webmaster fax 520-645-2588
Advertising Director http://www.insideline.net
Gary Yamamoto Custom Baits, Inc. http://www.yamamoto.baits.com
